We’re Here to Help You
FAQ
In 2021, we made the iPhone 13 cases with strong MagSafe magnets, which outperformed Apple’s MagSafe cases. However, we found that although were very strong, it affected wireless charging speed.
In 2022, we redesigned our cases to seek a balance between protection and slimness, wireless charging speed, and magnetic force. The MagEZ Case 3 and MagEZ Case Pro 3 are thinner and lighter than their predecessors. Still, they have MagSafe connectivity as strong as Apple’s MagSafe cases.
With upgraded cases, we hope your phone looks great, is comfortable to hold all day, charges at the fastest possible speed, and magnetically holds tight to those MagSafe accessories.
Air Case / MagEZ Case (2/3) provides daily basic protection (everyday use/wear and tear). If you prefer full protection, the Pro version of our phone cases is recommended.
Essentially, 600D aramid fiber is a thinner thread, whereas 1500D aramid fiber is a thicker thread. The 600D version will feel more delicate to the touch and the case is slightly thinner.
You can read more about the difference here.
- The height the case falls from
- The angle of the case when it falls
- The ground. The case will protect your phone from scratching if used under normal circumstances, but it’s hard to guarantee if the ground is stone or other tough material.
- Other situations you may encounter.
Our phone case is made using aramid yarn that is woven into aramid cloth and then vacuum-formed into its final shape. This manufacturing process results in a phone case that showcases the physical properties of the aramid yarn through its unique texture and color.
We invite you to refer to the picture below to see the exposed aramid fiber filaments and to better understand the quality and craftsmanship that goes into each of our products. Thank you for choosing our aramid fiber phone case.
The Pitaka logo is printed onto the back of the case using a silkscreen ink process, the aramid fiber layer itself has a fine woven texture that cannot be printed on with additional materials.
The logo is silkscreened when the case is at the completion stage. The silkscreened logo itself is attached to the skin-friendly coating without damaging the overall aesthetics of the aramid layer, and it adheres firmly, showing a certain glossy look at different angles, understated and unobtrusive.
For these cases, the warranty time is 2 months. For the car mount
chargers, the warranty time is 1 year.
Please refer to https://www.ipitaka.com/pages/shipping-warranty to get more
information.
If you need any help, please feel free to contact us at support@ipitaka.com.
Tutorials: iPhone 14 Series
PRODUCT USER GUIDE
Manuals & Downloads
iPhone 14 Series
Compatibility List
Let us help you find the compatible accessories for your device.
Enter the product name of your case, select an accessory, and press Check
to see whether they are compatible.
Still need help?
We're happy to assist you whenever you need us.
Email Us
For general supports, please send email to
support@ipitaka.com.
For business cooperation, please send email to
distributor@ipitaka.com.
Call Us
US office at (877) 886 6888
Hong Kong office at (852) 3619 7182.
Discuss at User Group
Join our Facebook to discuss any questions with Pitaka users.