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New Products & Knowledge Base

PITAKA Help Center

Help Center > New Products and Knowledge Base

New Products

  • iPhone 15 Series
  • Z Fold5 & Flip5
  • Pixel Fold Case
  • Rhapsody Watch Band
  • MagEZ Slider 2
  • Samsung Watch Band
  • Folio 2

FAQ

General

What’s the difference between MagEZ Case 4 and MagEZ Case Pro 4?

Apart from the slim and lightweight construction, MagEZ Case Pro 4 provides military-grade all-around protection for your iPhone 15. It is built with the seamless integration of aramid fiber and TPU material, soft microfiber lining, and added protectors for the buttons and cameras, etc., providing extra protection against impacts.
Compaitibility

The size of the iPhone 15 is the same as iPhone 15 Pro. Can I apply my iPhone 15 Pro case to iPhone 15?

Although the iPhone 15 is of the same size as the iPhone 15 Pro, there are still some differences in the details of the camera. IPhone 15 is designed with 2 camera lenses, while iPhone 15 Pro with 3 camera lenses, so the phone cases are not universal for the two different models.
NFC

Why did you build an NFC chip in an iPhone 15 case?

We integrated an NFC chip in the iPhone 15 case for two main reasons: to enable convenient verification of the case’s authenticity and to provide access to exclusive content from PITAKA. By tapping your NFC-enabled iPhone on the case, you can easily check if it’s genuine, and also enjoy games, wallpapers, and music from PITAKA. To apply this function, please activate the NFC function on your iPhone and align the top of your phone with the NFC chip in the case to access these features.
NFC

Can I customize the function of the NFC chip in the iPhone 15 case?

No, it is not possible to customize the function of the NFC chip in the phone case. Its primary purpose is to support checking the case’s authenticity using your NFC-enabled iPhone and providing access to games, wallpapers, music, support service from PITAKA.
Compaitibility

Can PITAKA’s iPhone 15 case work with Apple’s MagSafe accessories?

Yes, PITAKA MagEZ case 4 series are compatible with Apple Official MagSafe accessories.
General

Is the case anti-fingerprint?

Our iPhone 15 case is made with aramid fiber and processed with 3 layers of painting to ensure it’s skin-friendly and non-slip. Whether a fingerprint mark will be left depends on your hand conditions. It is not easy to leave a fingerprint if the hand is dry. For sweaty hands, fingerprint marks may be left, but it is very easy to clean with a cloth.
Compaitibility

With this case, can I charge my iPhone 15 on third-party wireless chargers?

PITAKA MagEZ Case 4 series are embedded with magnetic rings that do not cover the wireless charging area and highly fit with the magnetic ring built in the iPhone 15 series. Plus, it’s super slim. So if your iPhone 15 can be charged on third-party wireless chargers, it should work even with the case on.
Z Fold 5

Why not make a MagSafe-compatible Case for the Galaxy Z Fold5?

Due to the relatively compact design of the charging module and camera module of the Galaxy Z Fold5 phone itself, if the phone case has a built-in MagSafe magnetic group, there will be camera interference when using the magnetic suction function, resulting in weakened magnetic force and unstable suction (this conclusion Tested by PITAKA laboratory).
Therefore, Air Case for Galaxy Z Fold5 does not have a built-in magnetic group.

Z Flip 5

Can MagEZ Grip be compatible with Z Flip5 with MagEZ Case 3?

No, we don’t recommend it. The Z Flip 5 and a MagEZ Grip cannot work well together because of the center-of-gravity position, and the magnetic force is not enough.
MagSafe

Are there magnets in the Google Pixel case, and will they affect my phone?

Yes, MagEZ Case 3 for Google Pixel Fold has magnets inside that mirror the MagSafe magnet array. Your Google Pixel Fold is compatible with PitaFlow for Phones.

Shipping

When will you ship it?

It starts delivery in about early-June.
Compatibility

What’s the compaitibility of the new Rhapsody watch band?

It compatible with Apple Watch Series 8/7/6/SE/5/4/3/2/1 and Apple Watch Ultra.
Usage

Can I wear the strap for swimming or sports?

Yes, you can wear the strap while swimming or exercising. The strap is made of aramid fiber and carbon fiber, which are waterproof. To improve its durability and aesthetics, the strap has been treated on its surface. However, exposure to chlorinated water in pools or sea water may damage the protective paint and decrease its lifespan. For everyday waterproof use and regular activity, the strap is suitable, but high-intensity and intense exercise is not recommended. Ensure to keep it dry and clean.
Material

Are the colorful Aramid Carbon Fiber Bands 100% pure carbon fiber?

The colorful Aramid Carbon Fiber Band (Rhapsody, Dreamland ChromaCarbon) is not entirely made of carbon fiber. Its surface is composed of aramid fiber, and the rest is made of carbon fiber. Moreover, the spring bars, magnetic clasp, and connectors are made from stainless metal.

Slider 2

Can I use the MagEZ Battery Pack on MagEZ Slider 1 and 2?

The MagEZ Battery Pack can be used with MagEZ Slider 1(st) and 2(nd)-gen docks.
MagEZ Battery Pack

What’s the sound when the power pack attaches to and detaches from the phone?

Actually, that’s our design “dynamic magnets”, which means the magnets inside the device are not fixed. They will be attached only when the device detects magnetic forces. Through this design, the power pack safely charges phones, MagSafe or not. You will hear the mechanical sound the moment when the device attaches to your phone, which tells you that the device is well attached and aligned.
Warranty

May I know the warranty time of the 2nd generation MagEZ Slider?

The warranty time of this MagEZ Slider 2 is 1 year.
Slider 2

Can my iPhone 11 be charged by this MagEZ Slider 2?

No, the MagEZ Slider 2 cannot be compatible with the iPhone 11 or even older models of iPhones. It compatible with iPhone 12/13/14 series without a case or with a MagSafe case and Samsung Galaxy S22/S23 Series with a MagEZ Cases.
Slider 2

Can this MagEZ Slider 2 charge my Samsung Watch?

No, the power dongle of the MagEZ Slider 2 can’t charge Samsung Watches, but it can charge Apple Watches.
Slider 2

What is the capability of the battery on this MagEZ Slider 2?

The power of the battery is 4000mAH.
Slider 2

Can this MagEZ Slider 2 charge my other earbuds, except the Airpods?

Yes, it can charge the Qi-enabled earbuds.
Slider 2

What is the external material of the MagEZ Slider 2 battery?

The material of the Slider charging dock is Zinc alloy, and the battery is 1500D Aramid fiber and plastic.
Slider 2

Why my iPhone 13 Pro Max is getting hot while charging in the MagEZ Sldier 2 gen?

It is normal that it can be getting hot during wireless charging. However, we have tested that the temperature is controllable as the MagEZ Slider 2 outputs 7.5W power at most to extend the lifespan and reduce the battery aging. Also, we suggest that customers open the set of optimized charging modes on the iPhone.
Slider 2

How much output power of the adapter for the MagEZ Slider 2 that you recommend?

We recommend that customers use the over 20W adapter to recharge the MagEZ Slider 2 to provide the chargers with enough power.
Slider 2

Can the MagEZ Slider Gen 2 charge my Samsung S22?

Yes, the Slider 2 can charge the Samsung S22 series and S23 series with the MagEZ cases.
General

Can the Power Dongle charge Samsung Watch?

Unfortunately, they are not compatible. The Power Dongle only charges Apple Watch.

General

Can I attach an Apple Pencil when using the MagEZ Folio 2?

Yes, the Apple Pencil attaches and charges normally. The hidden magnetic pencil strap secures your pencil from falling while on the go.

General

Is the MagEZ Folio 2 easy to be removed? For example, I like to switch between a folio and Magic Keyboard.

Yes, the magnetic attachment allows it to be removed easily, with or without the MagEZ Case 2/Pro attached.

General

How to clean the iPad folio?

Cleaning the external leather: If the leather becomes dirty or has stains, remove the case from the iPad Pro, and wipe it with a soft, light-colored cloth. Or dip the cloth in water before wiping. Occasionally, you may apply maintenance wax suitable for white or black products to keep the leather pristine.

Knowledge Base

What's the difference between the 600D aramid fiber and the 1500D aramid fiber?

600D

Aramid Fiber

600D

Aramid fiber is lightweight, durable, and highly impact-resistant. D, short for Denier, indicates the linear density of the aramid yarn.
Aramid fiber fabrics with a low denier count tend to be soft and silky but more difficult to weave.

Compared to 1500D, 600D aramid fiber cases have a more delicate twill pattern and are lighter and thinner. That said, 1500D aramid fiber cases are still much lighter and thinner than cases made of many other phone case materials.

10%

Thinner

9%

Lighter

*Compared with 1500D Aramid Fiber Cases

1500D

Aramid Fiber

1500D

What's the difference between Air Case and MagEZ Case/MagEZ Case Pro?

PITAKA product line is currently divided into two categories: 1. The Air series focuses on light, luxurious and minimalist style; 2. MagEZ series, as the name suggests, is the main magnetic attraction experience;

Please kindly noted that the biggest difference between Air Case and MagEZ Case/MagEZ Case Pro is: without/with built-in metal plates or magnets inside which results in the ability to attach to MagEZ Series magnetic products.

The MagEZ Case is made of 1500D aramid fiberthat is five times stronger than steel. Besides, it is a super thin & protective case with metal plates embedded providing basic protection, according to our experience, it protects your phone from most of the daily drops.

The MagEZ Case Pro is made of 1500D aramid fiber + TPU, which provides an extremely protective case with metal plates embedded.

We put special design metal plates inside of MagEZ Case/MagEZ Case Pro to avoid the position of the wireless charging area so that it can work with our built-in magnets MagEZ series wireless charger.

The Air Case is made from the finest selected 600D filament with a limited supply weighing around 10g only (the same weight as a wine cork). In 2022, we also used it in new MagEZ cases for new phones! For example, MagEZ Case 3 (0.95mm):

Air Case is thin as paper with only 0.65mm thickness, and your phone will look as it always has but will be wrapped in the ultimate protective case. The weight will be lighter than MagEZ Case/MagEZ Case Pro because there are no metal plates built-in the Air Case.

What are MagEZ 1.0 and MagEZ 2.0? What's the difference between them?

PITAKA Version (from 2017)

PITAKA Version

The MagEZ 1.0 was our first ecosystem, and compatible with older model iPhones, 12, 11, 10, etc. Our products that are part of the MagEZ 1.0 system include Mount Qi, Mount Desktop, MagEZ Juice, MagEZ Mount, Card Sleeve 1.0, and iPhone 11 and 12 series cases. When Apple® developed their MagSafe® devices in 2020, we developed our higher level system, the MagEZ 2.0 system, to be compatible with products like MagEZ Car Mount Pro/Lite, Card Sleeve 2.0 & 3.0, iPhone 13 and iPhone 14 cases. For more information, please click here.

MagSafe Version (from Oct. 2020)

MagSafe Version

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